SMO is accessed via a login screen. Every person in the database has their own login, and will have one of the following levels of access:
- Team Member - access to Online Training, Resources and management of personal information.
- Team Leader - ability to add Team Members, create Teams and Programs and apply for Permission to Proceed for Programs.
- Coordinator- ability to add Team Leaders, grant Permission to Proceed to programs and get an overview of a Group of Teams.
- Risk Management Officer - ability to add Coordinators, oversight of all Groups, Teams, People and Programs.
- Administrator [1 only] - Appointed by ChildSafe, able to appoint Risk Management Officers and set the initial configuration of the organisation's subsite.
These levels form a hierarchy of access to an Extranet web system.