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Agency Help – Reporting Abuse

Reporting Abuse

If you have been impacted by, or are concerned about, child sexual abuse, there are services and resources that are available to help. The resources below can guide you through reporting concerns, provide you with support or someone to talk to, or help you learn more about child safety, online child safety and support services for survivors of child sexual abuse.

Information relating to child safety and protection may bring up strong feelings for some people. Remember, you are not alone. If you need assistance or support, please contact one of the following dedicated services:

Reporting a crime

If you need to report a crime, contact your local police on 131 444 or call Crimestoppers on 1800 333 000.

Reporting online child abuse material

To report online child sexual abuse, including child sexual abuse material, please contact the Australian Centre to Counter Child Exploitation using the Report Abuse button in the top right corner of their website.

You can also report illegal and harmful online content to the eSafety Commissioner.

Reporting to state child protection agencies

Protecting Australia’s children is everybody’s business. If you suspect a child or young person is at risk of harm, abuse or neglect, you can contact your relevant state or territory child protection agency.

ACT Child & Youth Protection Services

NSW Communities & Justice

NT Families

QLD Child Safety, Youth & Women

SA Child Protection

TAS Child Safety Service

VIC Children, Youth & Families

WA Department for Child Protection

Support for child abuse victims, survivors and their families


1800Respect – 1800 737 732 (24/7)

    • 1800Respect provides support for all people experiencing, or at risk of experiencing, sexual assault, domestic or family violence, including the friends and family, and workers or professionals supporting them.
    • This includes providing support to people with a disability, Aboriginal and Torres Strait Islander people, those that identify as LGBTQIA+, and culturally and linguistically diverse people.

National Redress Scheme

National Redress Scheme – 1800 737 377 (8am-5pm, Monday-Friday)


Bravehearts – 1800 272 831 (8:30am-4:30pm, Monday-Friday)

    • Bravehearts provides specialist child sexual assault and exploitation counselling and support services.

Blue Knot Foundation

Blue Knot Foundation – 1300 657 380 (9am-5pm, Monday-Sunday)

    • The Blue Knot Foundation empowers recovery and builds resilience for adults impacted by complex trauma.


PartnerSPEAK – 1300 590 589 (opening hours vary)

    • PartnerSPEAK provides advocacy and support for the non-offending partner and family of a perpetrator of child sexual abuse and child exploitation material.


Lifeline – 13 11 14  (24/7)

    • Lifeline provides 24 /7 crisis support and suicide prevention services.

Beyond Blue

Beyond Blue – 1300 22 4636 (24/7)

    • Beyond Blue provides support via the phone or online to people of all ages in Australia to equip individuals with the skills they need to look after their own mental health and wellbeing, and to create confidence in their ability to support those around them.

Care Leavers Australasia Network

Care Leavers Australasia Network – 1800 008 774 (9am-5pm, Monday – Friday)

    • Care Leavers Australasia Network offers support to people who have grown up in Orphanages, Children’s Homes, Missions and Foster Care in Australia and New Zealand, or whose parents or other family members had this experience.

In Good Faith Foundation

In Good Faith Foundation — 1300 12 4433 (Monday – Thursday)

    • In Good Faith Foundation provides case management and advocacy services to survivors, families and communities impacted by institutional abuses.

Alliance for Forgotten Australians

Alliance for Forgotten Australians — 0488 460 646 and 0419 854 980

    • Alliance for Forgotten Australians promotes the interests of the people known as Forgotten Australians, who experienced abuse during their institutional or other out-of-home care as children and young people in the last century in Australia.


QLife – 1800 184 527 (3pm-midnight everyday)

    • QLife provides Australia-wide, anonymous LGBTI peer support, and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.


knowmore – 1800 605 762 (9am-5pm, Monday-Friday)

    • knowmore provides free legal advice and support to survivors of child sexual abuse.
    • This includes people who have experienced child sexual abuse in non‑institutional settings, and people who were sexually abused in an institution or any organisation that was involved with children. knowmore also works with Aboriginal and Torres Strait Islander people including Stolen Generation survivors, and with young people who are leaving care.
    • knowmore’s services include legal advice and assistance, support services, financial counselling, and culturally safe supports for Aboriginal and Torres Strait Islander people.

Find and Connect Support Service

Find and Connect Support Service – 1800 161 109 (9am-5pm Monday- Friday)

Children and young people

Kids Helpline

Kids Helpline – 1800 55 1800 (24/7)

    • Kids Helpline provides free, private/confidential phone and online counselling service for young people aged 5 to 25.


    • Headspace provide mental health support for 12 to 25 year olds through 110+ national headspace centres, over the phone or online. With a focus on early intervention, Headspace work with young people to provide support at a crucial time in their lives, to help get them back on track and strengthen their ability to manage their mental health in the future.


    • The eSafety website provides information and advice for kids and young people about how to keep safe online, what to do if something goes wrong, and how to complain about online bullying or abuse.


    • ReachOut offers a range of online supports for young people aged 12 to 25, with a focus on supporting their mental health and wellbeing through everyday issues and tough times.

Youth Law Australia

Youth Law Australia – 1800 950 570 (9:30am-5pm, Monday-Friday AEST if you live in SA, NSW, TAS, QLD, NT or ACT), or
(02) 9067 6510 (9:30am-5pm, Monday-Friday AEST for other states)

    • Youth Law Australia provides free, confidential legal information, help and referrals to young people under 25 and their advocates.
    • You can also submit a form on Youth Law Australia’s website or email

Men’s services

Survivors & Mates Support Network – 1800 472 676 (9am-5pm, Monday -Friday)

    • Survivors & Mates Support Network employs qualified staff who have experience working with male survivors of child sexual abuse, to provide ongoing support services and facilitate support groups and workshops for men, their families, and supporters.

MensLine Australia – 1300 78 99 78 (24/7)

    • MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.

People with disabilities

Blue Knot Foundation –1800 421 468 (9am-6pm Monday-Friday and 9am-5pm on weekends).

    • The Blue Knot Foundation also provides support and referrals for people with disability, their families and carers, and anyone affected by the Disability Royal Commission.

Online safety

More children and young people in Australia are using online technologies regularly for education, recreation and socialising. Many organisations are also using online technologies to interact with children and young people and deliver services to them.

While online technologies are usually used in a positive way, there is still a risk that children and young people will be exposed to cyberbullying, inappropriate or harmful content, and unwanted contact from strangers. It is important that children and young people, their carers, and organisations that interact with children online, are equipped to manage and respond to these risks and prevent harm to children online.

Keeping children safe, both offline and online, requires joint effort across government agencies. Our office works with many partners, including the eSafety Commissioner and Australian Federal Police, on national plans to prevent harm to children and young people online.

The eSafety Commissioner has a wide range of educational and practical online safety resources for all age groups, including specific material for children and young people. These resources include, but are not limited to, tips to stay safe online, how to respond to cyberbullying, identifying and responding to unwanted contact, and sharing personal information online. The eSafety Commissioner also provides resources for organisations, such as the Toolkit for Schools, to support them in creating safer online spaces. These resources can be applied across all organisations that engage with children and young people.

The eSafety Commissioner can also help take action against cyberbullying and online abuse against children, image-based abuse, and illegal and harmful online content. More information about what you can report to the eSafety Commissioner is available on the eSafety Commissioner website.

The Australian Federal Police leads the ThinkUKnow program – a national program delivering online child safety information in schools and organisations to parents and carers, teachers and students from the first year of school through to Year 12. You can book a presentation online through their Book a Presentation page. The ThinkUKnow website also has useful resources and information about staying safe online for children, young people, parents, and carers.

ChildSafe is a Harm Prevention Charity.
We are NOT a Child Protection helpline.
If you or a child are in immediate danger, call triple zero (000).

If you need child protection,
please call your state child protection helpline.

Contact details can be located here, or see further information provided on this page.

Past webinar recordings

View past webinar recordings for free on the ChildSafe YouTube page.

Facebook page for parents

ChildSafe Australia established this group to help support parents and build a community where we can all learn and support each other.

Body safety resources

View and download FREE body safety resources for kids. These are used in conjunction with our body safety and consent programs in early learning centres and primary schools.

eSafety online

View resources and guides to help build your family’s eSafety online.
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